Simply ask to return the item for a returns note number.This number must be written on the original invoice and returned to us with the goods.The ordert must unused and undamaged in its original packaging and in a saleable condition for a refund (less the S&H-P&P) return delivery is borne by yourself.Returns must be made within 5 days of the returns note number being issued. We reserve the right to reject a return should this not be complied with.
In the case of goods proven to be faulty after inspection, or goods which we have recalled we will refund the full purchase price of the goods plus postage and packaging.
When returning goods we advise you to insure against loss or damage in transit; we will not credit for goods that are subsequently lost or damaged. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING.
Please note that batteries where supplied are a courtesy and are not covered by any gurantee as we are unable to verify their life expectancy.
Items purchased on special offers e.g. buy 1 get 1 free, x% off 2nd item when buying the first the return will only be entertained for the entire offer. Or an exchange on a like for like basis for the specific item in question. This is subject to the previous returns procedure above.
Where items have had the P&P (S&H) subsidised, i.e. free postage or special rates in the event of a return the actual postage will be deducted from any refund.
Faulty Goods
If the goods you ordered turn out to be faulty or arrive in a damaged condition, you must inform us within 48 hours. If faulty, we will provide you with your choice of refund or replacement as soon as possible, and no later than 28 days of agreeing to provide you with the refund. If however, the goods returned are found not to be faulty we will return the item(s) to you charging the return P&H plus an administration fee of 15% subject to these costs being prepaid.
Where goods left with us being unpaid in this insatnce we will use the approved disposable procedure for uncollected goods. Where the term uncollected is generic for returned shipping.
All our product meet or exceed international saftey requirements.
Items may vary from the illustrations shown as batch to batch variations occur. Dimensions where given are as an approximate guide. Please ask us should you have a specific need.
Workmanship
Framing, Engraving and hot foiling is handled with professional workmanship and care. And we guarantee the suitability of the items sold by us for this purpose. However personalised or items made to your specific requirements items once made are non returnable.
Mistakes, complaints and disputes
We are all human even though we use machines!
If you have made a mistake in your order, you are covered. If we have made a mistake in your order, please contact us, and we will do our utmost to ensure the problem is resolved quickly.
Complaints
We have many satisfied customers world-wide and our complaint resolution system helps us to ensure that our customers are satisfied, even if things go wrong.
If you have a complaint, please contact us using the many options provided by this website. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it and to avoid a reoccurrence in the future.
We undertake to:
Acknowledge your complaint within 7 working days by email
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process by email
Mistakes in bills, receipts or payments
Whilst we endeavour to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible and, no later than 30 days of agreeing to do so.
The guarantees provided by giftsline.com are additional to, and do not affect your statutory rights.
All business is conducted under the Laws of England.
Orders fulfilled by us made on thrid party sites are subject to a restocking fee of 20% in the event of a return.
